Find solutions for common questions regarding the Fernox App. You can filter FAQs by language and category.
Ja, Fernox ist bei der ICO registriert. Eine Kopie unserer Registrierungsbescheinigung finden Sie hier. Diese wird alle 3 Jahre erneuert, um sicherzustellen, dass wir die Datenschutzgesetze und -vorschriften einhalten.
Ja! Der Express Inhibitor Test ist ein universeller Test, der das Vorhandensein aller Molybdat-basierten Inhibitoren im Systemwasser überprüft.
Die App funktioniert zwar nicht vollständig offline, verfügt jedoch über eine Funktion, mit der Sie Ihre eingereichten Proben speichern können. Wenn Sie einen Signalverlust feststellen, können Sie Ihre Arbeit speichern und die Probe einreichen, sobald Sie wieder online sind – so gehen weder Fortschritte noch Zeit verloren.
Die App funktioniert zwar nicht vollständig offline, verfügt jedoch über eine Funktion, mit der Sie Ihre eingereichten Proben speichern können. Wenn Sie einen Signalverlust feststellen, können Sie Ihre Arbeit speichern und die Probe einreichen, sobald Sie wieder online sind – so gehen weder Fortschritte noch Zeit verloren.
There are currently two existing versions of our pH strips, each with different colour charts. To ensure an accurate reading, please select the correct pH strip tab in the app before comparing your results.
If you’ve saved a test to finish later, you can find all your unsubmitted tests in the Drafts folder. Open the main dashboard of the app. Click the menu icon in the top-left corner. Select the relevant test type (Daignostic Water Test, Express Inhibitor Test etc.). Next to the “All”
When first prompted tap Allow on the “App Would Like to Access Your Location” dialog. If you’ve already denied access follow these steps on your Android or iOS device: iOS Open Settings → Privacy & Security → Location Services Make sure that Location Services is on Scroll down to find
When first prompted tap Allow on the “App Would Like to Access the Camera” dialog. If you’ve already denied access follow these steps on your Android or iOS device: iOS Open Settings → Privacy & Security → Camera Enable camera access for the Fernox App Relaunch the app to confirm
Under the UK GDPR and EU GDPR, certain organisations are legally required to appoint a Data Protection Officer (DPO). This obligation applies when an organisation is (1) a public authority, (2) undertaking large-scale, regular, and systematic monitoring of individuals, or (3) processing large-scale special category data such as health, biometric,
Place the sample bottle in its box, then in the provided return envelope. Ensure it’s properly sealed for transit.
Use the Freepost envelope included in the kit to return the samples and the completed Order Form.
Contact Fernox for a replacement kit if leakage occurs.
Use your smartphone camera to scan the QR/barcode or manually enter the number if scanning isn’t possible.
Yes, you need to be at the site to perform the test. To ensure accurate results, take a sample of system water that is representative of the entire system. Let the water run for a few seconds before collecting the sample. Then, dip the test strip into the water for
With the initial dose, its key to make sure the system water is circulated properly so that the inhibitor is sufficiently mixed. Fernox recommend that you let the system circulate for at least 15 minutes. Also having the system on hot will help speed this up.
To start a Water Quality Test, open the app and from the dashboard click on the Scan Icon button. In the text selection pop-up, select New Postal Test. Then, use your smartphone camera to scan the QR code. For a detailed, step-by-step guide on how to use the Water Quality
No, test submissions can only be completed using the mobile or tablet app.
The kit contains two bottles: One for Heating System Water One for Fill Water
The Diagnostic Water Test is a comprehensive postal laboratory test for heating system water, providing a detailed analysis of the system and fill water samples. For a detailed, step-by-step guide on how to use the Diagnostic Water Test, please refer to this guide.
Yes, the app is available for both Android and iOS devices. Ensure you download the correct version from the respective app store.
