Find solutions for common questions regarding the Fernox App. You can filter FAQs by language and category.
Check your internet connection and try refreshing the page. If the problem persists, contact support for further assistance.
If the app crashes or freezes, try closing and reopening it. If the problem continues, clear the app’s cache or reinstall it.
Please ensure your device meets the minimum system requirements and that you have the latest version of the app installed. If the issue persists, try restarting your device or reinstalling the app.
Your water test results are accessible only to you unless you choose to share them. The app does not share your data with third parties without your consent. However, if your manager has requested access to your samples and reports, they will be able to view them only if you
If you have a privacy concern, please contact our support team through the app or email us at xxx@fernox.com.
You can manage your privacy settings in the “Privacy” section of the app, where you can control who sees your data and how it’s used.
We use your data to provide and improve our services, including processing water test results and personalizing your experience. We also use it to communicate important updates and respond to your inquiries. Your data is handled with care and in accordance with our privacy policy
We collect data such as your email address, password, country, language preferences, and water test results. This information is used to provide and improve our services.
Because your submitted samples are linked to the email address on your account, you’re unable to change your email directly within the app.To update your email address, please contact your local sales representative or email digital@fernox.com for assistance.
Yes, you can delete your account by going to “My Account ” and selecting the “Delete Account” option. Please note that this action is irreversible.
If you’ve forgotten your password, click on the “Forgot Password” link on the login page, and follow the instructions to reset it via email.
You can update your account information by going to the “My Account” section in the app and editing your profile details. For a step-by-step guide, click here.
To register, you will need to provide your email address, create a password, and select your country and language preferences.
No, currently, social media sign-up is not supported. You will need to sign up using your email and password.
Your personal information is encrypted and stored securely. We follow industry-standard practices to ensure your data is protected
To create an account, click on the “Register” link on the login page and follow the steps outlined in this guide ***link***
