Access our comprehensive library of Fernox App guides, including user manuals, on-site testing instructions, and postal testing guides.
Welcome to Fernox App. This guide provides comprehensive instructions for managing your account. You will find detailed steps for registration, login, profile editing, password reset, and recovery.
Creating an account is a quick, one-time process that ensures you can access and use the app without hassle. Once your account is registered, you can log in anytime using your credentials to submit samples for water testing, view all your PDF reports, and manage your submissions effortlessly.
This section provides a step-by-step guide on how to reset your password if you can’t remember it. Follow the instructions below to regain access to your account quickly and securely.
Logging in with Biometrics or PIN makes accessing your account faster and more secure. Once set up, you can use your fingerprint, face recognition, or a 4-digit PIN to log in quickly—no need to enter your full credentials each time. This feature helps you access water test reports, manage submissions, and use the app seamlessly while keeping your data protected.
Take tests even in low-connectivity areas; save your responses as drafts and submit them once you’re back online.
As a registered user of the Fernox App or web portal, you can invite a Manager to view your submitted samples. This is helpful if you want to share test results with someone responsible for managing your site, installation, or service.
At this time, Managers can only access data from other users through the web portal, available at https://fernox.app.
All users—whether new or existing, using the Fernox App, the web portal, or migrating from our older Water Test Apps—must self-register.
Take tests anywhere and save your responses as drafts — submit them whenever you’re ready, whether you want to pause or complete it later.
Understanding user roles helps ensure the right level of access across the Fernox platform.
There are three types of users: User, Manager, and Organisation Manager. Each role has different permissions related to submitting samples and viewing results.
If you have tried to register on the Fernox App or through the Fernox web portal, and you have not received the OTP (one-time passcode) required for verifying your account, then please follow these steps to help in identifying the issues.
The Express Inhibitor Test provides a rapid on-site analysis of the concentration of all Fernox Protectors, and other molybdate based inhibitors, in central heating system water. After testing a PDF certificate will be generated automatically and sent to customers and chosen contacts. All the submissions will be stored in your account, so you can access them whenever you want.
The Instant System Test is a convenient, easy-to-use method of testing the system water quality at the job site. After testing a PDF certificate will be generated automatically and sent to customers and chosen contacts. All the submissions will be stored in your account, so you can access them whenever you want. The Instant System Test includes four test: Turbidity Test, Express Inhibitor Test, Corrosion Test, pH Test.
The Diagnostic Water Test is a comprehensive app-based postal laboratory test for heating system water. Once the sample has completed laboratory testing, the system will generate a PDF certificate which will be automatically sent to the user that submitted the sample in the mobile application. All the submissions will be stored in your account, so you can access them whenever you want from the mobile application and web portal.
The Commercial Fill Water Test is a paperless, smart phone driven, postal laboratory service designed for commissioning monitoring, and maintaining commercial heating systems. Once the sample has completed laboratory testing, the system will generate a PDF certificate which will be automatically sent to the user that submitted the sample in the mobile application. All the submissions will be stored in your account, so you can access them whenever you want from the mobile application and web portal.
The Commercial Water Quality Test is a paperless, smart phone driven, postal laboratory service designed for commissioning monitoring, and maintaining commercial heating systems. Once the sample has completed laboratory testing, the system will generate a PDF certificate which will be automatically sent to the user that submitted the sample in the mobile application. All the submissions will be stored in your account, so you can access them whenever you want from the mobile application and web portal.
The System Health Check is a premier postal sampling service which provides accurate laboratory diagnosis of central heating problems, in order to ensure the correct action is taken to solve the particular issue. Once the sample has completed laboratory testing, the system will generate a PDF certificate which will be automatically sent to the user that submitted the sample in the mobile application. All the submissions will be stored in your account, so you can access them whenever you want from the mobile application and web portal.
The Water Quality Test is a paperless, smart phone driven, postal laboratory service that provides a diagnostic check of five key water quality criteria to guard against the causes of central heating problems. Once the sample has completed laboratory testing, the system will generate a PDF certificate which will be automatically sent to the user that submitted the sample in the mobile application. All the submissions will be stored in your account, so you can access them whenever you want from the mobile application and web portal.
