Find solutions for common questions regarding the Fernox App. You can filter FAQs by language and category.
The Instant System Test is designed to provide instant results. The results and PDF certificate are generated immediately upon submission.
After downloading the Fernox App and completing registration, you can start adding a new “Instant System Test“. For a detailed, step-by-step guide on how to use the Instant System Test, please refer to this guide
The test includes: Turbidity Test Express Inhibitor Test Corrosion Test pH Test For a detailed, step-by-step guide on how to use the Instant System Test, please refer to this guide.
You will receive a PDF certificate detailing the results, recommendations, and conclusions, sent to your email and stored in your account.
The Instant System Test is a quick and convenient method of evaluating system water quality onsite. It combines four tests: Turbidity Test, Express Inhibitor Test, Corrosion Test, and pH Test. For a detailed, step-by-step guide on how to use the Instant System Test, please refer to this guide.
The Fernox Express Inhibitor Test is available from all major merchants and online plumbing retailers. For a more convenient purchase, you can use the Stockist Finder on our website to locate a retailer near you.
Restart the app and re-enter the test details. If the problem persists, contact Fernox support.
Check your spam/junk folder. Ensure your email address is correctly entered in the app settings.
Try manually entering the serial number. Ensure good lighting and a clean QR/barcode for scanning.
Use the app’s cropping tool to refine the image, or manually select the closest matching value.
The Express Inhibitor Test is designed to provide instant results. After dipping the test strip into the system water, you will be able to capture an image and compare the colour within seconds. The results and PDF certificate are generated immediately upon submission.
Yes, the app is available for both Android and iOS devices. Ensure you download the correct version from the respective app store.
Yes, you can submit multiple tests for the same system. Each test will be recorded separately, and you can access all submissions through your account.
After you submit the test, you will receive an email with the test results in a PDF format. This email will include the details of the test, a recommendation, and a conclusion based on the results.
If you can’t find the inhibitor, you can manually enter it or search for it using the search function.
Once the image is captured, you can select the corresponding inhibitor concentration value from the dropdown menu based on the colour comparison. For a detailed, step-by-step guide on how to use the Express Inhibitor Test, please refer to this guide. For a detailed, step-by-step guide on how to use the
After dipping the strip, use your smartphone or tablet camera to take a photo of the strip within 10 seconds. Align the strip with the bottle to match the colour/ppm value. Ensure the image is focused on the sample, then confirm the result. For a detailed, step-by-step guide on how
To take the sample, simply dip the test strip into the system water for 1 second, remove it, and shake off any excess water.
Yes, fields marked with an asterisk (*) are required to complete the test setup. These include customer reference, address, system type, and others.
