Fernox is committed to providing high-quality customer service to all our customers.

If you have a complaint, please complete and submit the form below and we will try to resolve your complaint to your satisfaction.

We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 5 days.  If we cannot give you a complete response, we will update you within 28 days.

What happens next?

  1. Upon receipt of this form, the complaint will then be investigated. This will normally involve passing the complaint to the relevant department, who will review the complaint form.
  2. A detailed written reply to the complaint will then be sent to you, including suggestions for resolving the matter, within 28 days of receiving the complaint form.


If you have an urgent query, please use the contact details here to get in touch.

Thank you, Fernox