Find solutions for common questions regarding the Fernox App. You can filter FAQs by language and category.
You will need to enter customer reference, project reference, company name, address, system details (e.g., type, age, appliance manufacturer, serial number, etc.), and the inhibitor used, among other fields.
After downloading and registering on the app, simply click on the Scan Icon, select “Onsite Test,” then choose “Express Inhibitor Test.” Follow the on-screen instructions to complete the necessary fields and submit the test. For a detailed, step-by-step guide on how to use the Express Inhibitor Test, please refer to
The test can detect all Fernox Protectors, as well as other molybdate-based inhibitors used in central heating systems.
Yes, once a test is completed, all submissions are stored in your account, and you can access them whenever you need.
The PDF certificate includes details of the test submission, the test results, as well as a recommendation and conclusion based on the results.
Simply dip the test strip into the system water for one second, and it will change colour instantly. Then, use your smartphone to take a photo of the strip and compare it to the colour chart on the bottle to determine the inhibitor concentration. If the reading is 100ppm or
If the dip test shows less than 100ppm, installers can immediately resolve the issue by adding a high-quality inhibitor such as Fernox Protector F1 or where a filter is fitted, Protector+ Filter Fluid. The test can be re-taken once the inhibitor has circulated to confirm the level has been met.
Yes, Fernox is registered with the ICO. A copy of our registration certificate can be found here. This is renewed every 3 years to ensure our compliance with data protection laws and regulations.
The appearance of the water inside a heating system can give insights into the system’s health and whether it is functioning properly. Ideally, the water should meet these characteristics: Ideal Appearance: Clear or Slightly Tinted: The water should generally be clear or slightly tinted if treated with corrosion inhibitors or
In a heating system, pH refers to the measure of how acidic or alkaline the water within the system is. It is an important parameter because the pH of the water can significantly affect the performance, longevity, and efficiency of the system. Why pH Matters in Heating Systems: Corrosion Prevention:
Yes! The Express Inhibitor Test is a universal test that will check for the presence of all molybdate based inhibitors within the system water.
It is an easy to use dip strip that tests central heating systems for the correct concentration of inhibitor, to ensure that the system is fully protected and sludge and debris is prevented from forming and building up.
Please note that submitting your samples is only possible through the mobile app. Unfortunately, there are no alternative submission methods available.
Once the test is completed and submitted, you will receive an email with the result PDF attached, including submission details, recommendations, and conclusions. Additionally, you can access all your submitted samples and reports directly from your account at any time.
To log in to the app, simply open it and enter your email address and password. For a step-by-step guide, click here.
It is very easy to keep track of test results with the free to download Fernox Water Test App, which installers can use to manage and evidence each test. Using the in-app camera, users take a picture of the test strip and select its colour to generate the pass or
While the app does not function fully offline, it includes a feature that lets you save your sample submission. If you experience a loss of signal, you can save your work and submit the sample as soon as you’re back online—ensuring you don’t lose progress or time.
Wenn Sie Probleme beim Herunterladen oder Installieren der App haben, stellen Sie sicher, dass Ihr Gerät die Mindestanforderungen für die Nutzung der App erfüllt. Sie können die Fernox-App auf einer Reihe von Android- und Apple-Produkten installieren. Wichtig: Die Verwendung der Fernox App auf einem älteren Gerät, das die Anforderungen nicht
If you are having trouble downloading or installing the app, make sure your device meets the minimum requirements to use the app. You can install the Fernox app on a number of Android and Apple products. Important: Using the Fernox app on an older product that does not meet the
