Home / App / Guides & Instructions / Email & OTP Issues
If you have tried to register on the Fernox App or through the Fernox web portal, and you have not received the OTP (one-time passcode) required for verifying your account, then please follow these steps to help in identifying the issues.
Open your email application and navigate to the spam or junk folder. Look for any emails from data@fernox.com and mark them as “Not Spam” to ensure future emails go to your inbox directly.
Sometimes, organizational email security settings can block external emails. Contact your IT department to ensure emails from data@fernox.com are not being filtered out or blocked. They might need to whitelist our domain.
If you’ve tried the above steps and still aren’t receiving emails, it’s time to reach out.
Contact Support for assistance, and we’ll help resolve the issue promptly.
Discover our new Fernox App
Visit this comparison page to find the most appropriate test for you.
Explore country-specific availability of Fernox water tests.
Find authorized retailers and stockists in your area.
