Check the app or web portal for updates. If there’s no status update, verify that the samples were posted correctly and contact Fernox support if needed.
If you’ve forgotten your password, click on the “Forgot Password” link on the login page, and follow the instructions to reset it via email.
Yes, you can delete your account by going to “My Account ” and selecting the “Delete Account” option. Please note that this action is irreversible.
Because your submitted samples are linked to the email address on your account, you’re unable to change your email directly within the app.To update your
We collect data such as your email address, password, country, language preferences, and water test results. This information is used to provide and improve our
We use your data to provide and improve our services, including processing water test results and personalizing your experience. We also use it to communicate
You can manage your privacy settings in the “Privacy” section of the app, where you can control who sees your data and how it’s used.
