How do I prepare the samples for a System Health Check?

Fill the first bottle with Fill Water, typically from a kitchen tap.

Fill the second bottle with water from the heating system. Ensure both are securely sealed to avoid spillage.

For a detailed, step-by-step guide on how to use the System Health Check, please refer to this guide.

More FAQs

How do I reset my password?

If you’ve forgotten your password, click on the “Forgot Password” link on the login page, and follow the instructions to reset it via email.

Can I delete my account?

Yes, you can delete your account by going to “My Account ” and selecting the “Delete Account” option. Please note that this action is irreversible.

How do I change my email address?

Because your submitted samples are linked to the email address on your account, you’re unable to change your email directly within the app.To update your

What data does the app collect?

We collect data such as your email address, password, country, language preferences, and water test results. This information is used to provide and improve our

How do you use my data?

We use your data to provide and improve our services, including processing water test results and personalizing your experience. We also use it to communicate

How can I manage my data privacy settings?

You can manage your privacy settings in the “Privacy” section of the app, where you can control who sees your data and how it’s used.