System Health Check

The System Health Check is a premier postal sampling service which provides accurate laboratory diagnosis of central heating problems, in order to ensure the correct action is taken to solve the particular issue. 

Once the sample has completed laboratory testing, the system will generate a PDF certificate which will be automatically sent to the user that submitted the sample in the mobile application. All the submissions will be stored in your account, so you can access them whenever you want from the mobile application and web portal. 

Full product information – https://fernox.com/product/system-health-check/

Adding new System Health Check

Initial steps: 

  1. Fill one sample bottle with Fill Water (i.e. kitchen tap), then fill the second bottle with Heating System Water. 
  2. Complete the enclosed Order Form

Final steps:

  1. Place the sample bottle, back in the box and then in the return envelope. (If you submit multiple samples, each pair of samples is in a separate envelope.) 
  1. Return the samples and questionnaire in the Freepost envelope. 

Results will be available on the mobile app, on the web portal and via email with the results PDF attached within 72 working hours of receipt of the sample at the Fernox laboratory. 

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