How do I change my email address?
Because your submitted samples are linked to the email address on your account, you’re unable to change your email directly within the app.To update your email address, please contact your local sales representative or email digital@fernox.com for assistance.
Can I delete my account?
Yes, you can delete your account by going to “My Account ” and selecting the “Delete Account” option. Please note that this action is irreversible.
How do I reset my password?
If you’ve forgotten your password, click on the “Forgot Password” link on the login page, and follow the instructions to reset it via email.
How do I update my account information?
You can update your account information by going to the “My Account” section in the app and editing your profile details. For a step-by-step guide, click here.
What information is required to register?
To register, you will need to provide your email address, create a password, and select your country and language preferences.
Can I use social media to sign up?
No, currently, social media sign-up is not supported. You will need to sign up using your email and password.
How is my personal information protected?
Your personal information is encrypted and stored securely. We follow industry-standard practices to ensure your data is protected
How do I create an account?
To create an account, click on the “Register” link on the login page and follow the steps outlined in this guide ***link***
