How can I give my App location access?

When first prompted tap Allow on the “App Would Like to Access Your Location” dialog.

If you’ve already denied access follow these steps on your Android or iOS device:

iOS

Open Settings → Privacy & Security → Location Services
Make sure that Location Services is on
Scroll down to find the Fernox App
Tap the app and select an option “While Using the App”.
Relaunch the app to confirm the change

Read more: https://support.apple.com/en-us/102647 Android

Open Settings → Apps & notifications (or Apps)
Manage Apps → Fernox App → Permissions
Tap Location → choose ”Allow only while using the app”
Relaunch the app to confirm the change

Read more: https://support.google.com/android/answer/9431959?hl=en-GB

More FAQs

How do I reset my password?

If you’ve forgotten your password, click on the “Forgot Password” link on the login page, and follow the instructions to reset it via email.

Can I delete my account?

Yes, you can delete your account by going to “My Account ” and selecting the “Delete Account” option. Please note that this action is irreversible.

How do I change my email address?

Because your submitted samples are linked to the email address on your account, you’re unable to change your email directly within the app.To update your

What data does the app collect?

We collect data such as your email address, password, country, language preferences, and water test results. This information is used to provide and improve our

How do you use my data?

We use your data to provide and improve our services, including processing water test results and personalizing your experience. We also use it to communicate

How can I manage my data privacy settings?

You can manage your privacy settings in the “Privacy” section of the app, where you can control who sees your data and how it’s used.