Yes — for most postal test kits, you’ll need to submit your test through the Fernox App before sending your sample. This applies to:
Water Quality Test
Diagnostic Water Test
Commercial Water Test
Commercial Fill Water Test
Submitting your test through the app enables tracking and ensures your results are processed and reported correctly.
The only exception is the System Health Check, which is a fully paper-based test kit and does not require submission via the app.
We collect data such as your email address, password, country, language preferences, and water test results. This information is used to provide and improve our
We use your data to provide and improve our services, including processing water test results and personalizing your experience. We also use it to communicate
You can manage your privacy settings in the “Privacy” section of the app, where you can control who sees your data and how it’s used.
If you have a privacy concern, please contact our support team through the app or email us at xxx@fernox.com.
Your water test results are accessible only to you unless you choose to share them. The app does not share your data with third parties
Please ensure your device meets the minimum system requirements and that you have the latest version of the app installed. If the issue persists, try
