¿Cómo puedo cambiar mi dirección de correo electrónico?

Dado que las muestras que ha enviado están vinculadas a la dirección de correo electrónico de su cuenta, no puede cambiar su correo electrónico directamente desde la aplicación.
Para actualizar su dirección de correo electrónico, póngase en contacto con su representante de ventas local o envíe un correo electrónico a digital@fernox.com.

More FAQs

What data does the app collect?

We collect data such as your email address, password, country, language preferences, and water test results. This information is used to provide and improve our

How do you use my data?

We use your data to provide and improve our services, including processing water test results and personalizing your experience. We also use it to communicate

How can I manage my data privacy settings?

You can manage your privacy settings in the “Privacy” section of the app, where you can control who sees your data and how it’s used.

How do I report a privacy concern?

If you have a privacy concern, please contact our support team through the app or email us at xxx@fernox.com.

Who has access to my water test results?

Your water test results are accessible only to you unless you choose to share them. The app does not share your data with third parties

Why isn’t the app woking on my device?

Please ensure your device meets the minimum system requirements and that you have the latest version of the app installed. If the issue persists, try