Why didn’t I receive the PDF certificate via email?
Check your spam/junk folder. Ensure your email address is correctly entered in the app settings.
What if the app doesn’t recognize the QR or barcode for the heat appliance serial number?
Try manually entering the serial number. Ensure good lighting and a clean QR/barcode for scanning.
What if the test strip result doesn’t match a pre-set color/ppm value?
Use the app’s cropping tool to refine the image, or manually select the closest matching value.
How quick is the Express Inhibitor Test?
The Express Inhibitor Test is designed to provide instant results. After dipping the test strip into the system water, you will be able to capture an image and compare the colour within seconds. The results and PDF certificate are generated immediately upon submission.
Is the Express Inhibitor Test compatible with both Android and iOS devices?
Yes, the app is available for both Android and iOS devices. Ensure you download the correct version from the respective app store.
Can I submit multiple tests for the same system or property?
Yes, you can submit multiple tests for the same system. Each test will be recorded separately, and you can access all submissions through your account.
What happens after I submit the test?
After you submit the test, you will receive an email with the test results in a PDF format. This email will include the details of the test, a recommendation, and a conclusion based on the results.
Can the test strips be reused?
No, the strip can be used only once.
What if I can’t find the correct inhibitor in the app’s dropdown menu?
If you can’t find the inhibitor, you can manually enter it or search for it using the search function.
How do I select the inhibitor result?
Once the image is captured, you can select the corresponding inhibitor concentration value from the dropdown menu based on the colour comparison. For a detailed, step-by-step guide on how to use the Express Inhibitor Test, please refer to this guide. For a detailed, step-by-step guide on how to use the Instant System Test, please refer […]
