What is included in the System Health Check kit?
The kit includes two sample bottles and a questionnaire to be filled out and returned with the samples.
What should I do if the app crashes during testing?
Restart the app and re-enter the test details. If the issue persists, contact Fernox support.
Why didn’t I receive the PDF certificate via email?
Check your spam or junk folder. Ensure your email address is entered correctly in the app.
What if the test strip result doesn’t match the reference colours?
Use the app’s cropping and alignment tool to refine the photo, or select the closest matching value manually.
How is the pH Test performed?
Use the same test strip to evaluate pH using the upper reagent pad. Take a photo of the strip with the app and align it to the reference colours. Select the matching pH level from the dropdown.
How is the Corrosion Test performed?
Dip the test strip into the water sample for 1 second, then shake off the excess water. Compare the lower reagent pad on the strip to the reference colours. Take a photo of the strip using the app and select the matching colour from the dropdown.
What does the Turbidity Test measure, and how is it performed?
The Turbidity Test evaluates water clarity. Take a water sample and fill the tube to the 700ppm mark. Capture an image of the tube using the app, focusing on the black and yellow target at the tube’s base. Choose the corresponding turbidity level (A, B, or C) from the dropdown.
Can I save addresses for future tests?
Yes, the app allows you to save and reuse addresses for convenience.
Can I submit multiple samples at once?
Yes, but ensure each pair of samples and their corresponding Order Form are in separate envelopes.
How will I know the results are ready?
You will receive an email notification with the results PDF attached, and you can also check the app or web portal.
