Fernox App Migration: On-site Testing
V1 Initial Launch
How should I prepare the sample for shipping?
Place the sample bottle in its box, then in the provided return envelope. Ensure it’s properly sealed for transit.
How do I return the samples for testing?
Use the Freepost envelope included in the kit to return the samples and the completed Order Form.
What should I do if my sample bottle leaks during transit?
Contact Fernox for a replacement kit if leakage occurs.
How do I enter the heat appliance serial number?
Use your smartphone camera to scan the QR/barcode or manually enter the number if scanning isn’t possible.
Do I need to be at the site to perform the test?
Yes, you need to be at the site to perform the test. To ensure accurate results, take a sample of system water that is representative of the entire system. Let the water run for a few seconds before collecting the sample. Then, dip the test strip into the water for one second and remove it […]
After adding inhibitor to the system how long should I wait before re-testing the system water?
With the initial dose, its key to make sure the system water is circulated properly so that the inhibitor is sufficiently mixed. Fernox recommend that you let the system circulate for at least 15 minutes. Also having the system on hot will help speed this up.
What are the steps to start a new Water Quality Test?
To start a Water Quality Test, open the app and from the dashboard click on the Scan Icon button. In the text selection pop-up, select New Postal Test. Then, use your smartphone camera to scan the QR code. For a detailed, step-by-step guide on how to use the Water Quality Test, please refer to this guide.
Can I enter the test details using the web portal?
No, test submissions can only be completed using the mobile or tablet app.
