The Diagnostic Water Test is a comprehensive app-based postal laboratory test for heating system water.
Once the sample has completed laboratory testing, the system will generate a PDF certificate which will be automatically sent to the user that submitted the sample in the mobile application. All the submissions will be stored in your account, so you can access them whenever you want from the mobile application and web portal.
Full product information – https://fernox.com/product/diagnostic-water-test
The Diagnostic Water Test includes two sample bottles:
After downloading the App and completing registration, you can start adding a ‘New Diagnostic Water Test’.
Add Your Tooltip Text Here
Add Your Tooltip Text Here
Fill one sample bottle with Fill Water (usually mains/ city water), then fill the second bottle with Heating System Water. (Please secure the bottle lids to avoid spillage in transit.)
1. Open the app and from the dashboard click on the Scan Icon button
2. On the text selection pop-up, select New Postal Test
Add Your Tooltip Text Here
Use your smartphone camera to scan the QR code. The QR code matches the unique kit reference which is required to process your water sample.
Add Your Tooltip Text Here
Add Your Tooltip Text Here
Add Your Tooltip Text Here
Add Your Tooltip Text Here
Add Your Tooltip Text Here
1. Kit Reference: This code is automatically generated and imported
2. Customer Reference: Enter your own reference against this unique test for reporting purposes.
3. Project Reference: This field allows you to enter your own reference.
4. Company Name: This field allows you to enter the company name.
5. Address*: Select ‘address finder’, enter the property postcode, then select the address from the dropdown which will automatically populate the other address fields OR choose from Saved addresses
Add Your Tooltip Text Here
Add Your Tooltip Text Here
Add Your Tooltip Text Here
Add Your Tooltip Text Here
1. System Type – Specify the system being tested.
2. System Age – Select one of the following: 0 – 2 years, 2 – 10 years, Over 10 years.
3. Heat Appliance Manufacturer: Select a manufacturer from the dropdown, search for it in the search box, or manually enter a new one if a match is unavailable.
4. Heat Appliance Serial Number: Use your smartphone camera to scan the QR / barcode or entry it manually in case is not easy to access. TIP: This field is critical when working in relation with the boiler manufacturers directly, but also can be useful for reporting.
Add Your Tooltip Text Here
Add Your Tooltip Text Here
Add Your Tooltip Text Here
Add Your Tooltip Text Here
1. Heat Appliance Age – Select one of the following: 0 – 2 years, 2 – 10 years, Over 10 years.
2. Inhibitor Protector Used – Select the inhibitor used from the dropdown, search for it in the search box, or manually enter a new one if a match is unavailable.
3. Reason for Sampling:
4. When all fields are complete, you can click on ‘Submit’ which will complete the process of adding a new sample.
Once the test has been submitted, place the sample bottle back in the box and then in the return envelope. (If you submit multiple samples, each pair of samples is in a separate envelope.)
Results will be available on the mobile app, on the web portal and via email with the results PDF attached within 72 working hours of receipt of the sample at the Fernox laboratory.
Once the test has been submitted, a pop-up will appear with instructions and a link to the UPS portal to arrange postage.
1. Complete the Ship From fields (the fields marked with diamond symbols are mandatory)
2. Follow the instructions until the shipment has been confirmed.
3. Place the sample bottles, back in the box and then in the return envelope. (If you submit multiple samples, each pair of samples is in a separate envelope.)
The envelope should be available for UPS to collect from the Ship From address, the next working day.
Results will be available on the mobile app, on the web portal and via email with the results PDF attached within 72 working hours of receipt of the sample at the Fernox laboratory.
If you would like to post your Diagnostic Water Test later, you can open the menu on the mobile app or web portal and click on ‘Water Test Postage’ under the ‘Useful Links’ menu item. You will be able to arrange collection as normal for your samples.
