Forgot Password

Forgot Password

This section provides a step-by-step guide on how to reset your password if you can’t remember it. Follow the instructions below to regain access to your account quickly and securely.

Resetting your password

Open the Fernox App and click Forgot Password below the login fields.

  1. Enter the Email address you used during registration
  2. Click on the Next button

After clicking “Next”, a pop-up message will appear asking you to check your email for a One-Time Password (OTP). This is a numerical code that will be used to secure your account.

  1. Add the Code you have received via email to the OTP Verification field
  2. Click on the Verify button

Set your New Password in the first field

  1. Confirm your password by entering it again in the Repeat Password field
  2. Click on the Reset Password  button

And you’re done!

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Can't find an answer to your question?

We are continuously adding more guides and FAQ’s to help you set up on the Fernox App, however if you are unable to find an answer to your question, it’s time to reach out.

Contact Support for assistance, and we’ll help resolve the issue promptly.

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