Stay informed about the latest features, performance improvements, and fixes designed to enhance your water testing and monitoring experience.
We’re pleased to share several enhancements to the portal, designed to give you greater visibility, control, and insight into your water test sampling data.
A new Export feature is now available, making it easier to extract, analyze, and share your test sample data.
What’s new:
This update provides greater flexibility for compliance reporting, internal reviews, and data analysis.
We’ve also introduced Map View, a new visual way to explore your sampling data from January 2025 onwards.
With Map View, you can:
Map View provides a clearer, more intuitive way to understand trends, manage risk, and support proactive decision-making across your sites.
If you have any questions or need assistance:
For any urgent questions, please use the live chat, available Monday – Friday, 9am – 5pm (UK, GMT+1).
We appreciate your understanding and support as we make these improvements to provide you with a better, more efficient water testing experience.
Thank you for your feedback — these updates are designed to enhance your portal experience.
We’re excited to share a major update to the Fernox Portal, bringing a range of improvements across the entire platform for both general users and managers, along with an early look at powerful new features currently in development.
The dashboard has been redesigned to give users a cleaner and more intuitive overview of their activity.
Key improvements include:
We’ve introduced a set of Quick Links that provide immediate access to core test sections:
These links are always visible on the dashboard, helping user’s shortcut their usual workflows and reach test lists with a single click.
Updated interface with improved row hierarchy for quicker, easier scanning.
The Profile section has been fully rebuilt to give users complete visibility and control over their account and an overview of managers that can view their tests.
From their Profile users can now:
Requesting manager access is now easier—available from the dashboard Quick Links or the profile navigation bar.
A fully centralised settings page is now available with expanded configuration options:
Organisational managers now have more powerful onboarding tools.
This speeds up onboarding, especially for large teams or multi-site organisations.
Managers can now view all managed users in a single, organised overview inside the manager access page:
This gives managers a complete operational dashboard for monitoring team performance.
A new geographical map overview will soon allow users and managers to:
More details will follow closer to launch.
The upcoming data export tool will allow users to:
More powerful filtering is being built to allow users to narrow tests by:
These refined filters will make it significantly easier to analyse and report on large sets of samples.
For any questions or if you need assistance during this transition, you can visit our new support page,check out our Guides & Instructions to help your transition to the new Fernox App or contact you local Fernox sales representative. For any urgent questions, please use the live chat, available Monday – Friday, 9am – 5pm (UK, GMT+1).
We appreciate your understanding and support as we make these improvements to provide you with a better, more efficient water testing experience.
Thank you for your continued feedback—these updates are driven by your suggestions and aimed at improving your day-to-day experience on the portal.
Over the past month, we’ve been working hard to improve your Fernox experience. Here’s what’s new:
Offline submission issue resolved – you can now submit tests offline without interruptions.
Report language change now available for postal samples.
Minor UI enhancements for a smoother experience.
Manager enhancements – Managers and Organisational Managers can now manage user email notifications and control whether sample report notifications are sent.
Report language change for postal samples (WQT, DWT, CFT, and CQT) directly in the portal – view or download in any language.
Minor UI improvements.
New “Servicing” option added to the Reason for Sampling dropdown.
Questions / Support
For any questions or if you need assistance during this transition, you can visit our new support page, check out our Guides & Instructions to help your transition to the new Fernox App or contact you local Fernox sales representative. For any urgent questions, please use the live chat, available Monday – Friday, 9am – 5pm (UK, GMT+1).
We appreciate your understanding and support as we make these improvements to provide you with a better, more efficient water testing experience.
Thank you for your continued trust in Fernox.
All postal water testing data has now been successfully moved over to the new Fernox App, completing the data migration process. We are now continuing the Fernox App rollout plan with some changes to the older systems.
The new Fernox App and associated web portal (fernox.app) have been successfully live for a month, and on Monday 7th July, we are closing down the various Water Test Apps which have been previously used for the past 6+ years.
This means that the old web portal will no longer be accessible, and the Water Test App on iOS and Android which you might still have installed on your devices will also cease to operate, and can be deleted. We are unable to remove the application from your device remotely.
Migrated Water Testing Data
All water testing submissions for the last 5 years (as per privacy policy) from the old Water Test Apps have already been moved across to the new Fernox App.
Water testing data on the new Fernox App is now stored for a 10 year period, mainly to meet customer feedback requests, but also to comply with new heat appliance manufacturer warranty terms, which are frequently 10 years.
Sharing Data With Managers
As part of your role, you might be required to share your water test submissions with other users, which we refer to as ‘Managers’, giving them additional permissions to view data either from everyone within their organisation, or to specific users whom they are invited to see. You can see more information by clicking here.
Download the Fernox App
If you are looking to download the new Fernox App, please click the relevant link below.
Questions / Support
For any questions or if you need assistance during this transition, you can visit our new support page, check out our Guides & Instructions to help your transition to the new Fernox App or contact you local Fernox sales representative. For any urgent questions, please use the live chat, available Monday – Friday, 9am – 5pm (UK, GMT+1).
We appreciate your understanding and support as we make these improvements to provide you with a better, more efficient water testing experience.
Thank you for your continued trust in Fernox.
On Monday, 26th May, we transitioned all users from the old Fernox Water Test Apps to our brand-new Fernox App for all on-site water testing, which went smoothly without any incidents.
We are now ready to transition all processes for postal water testing to the new Fernox App, along with all previously submitted postal water testing data.
Postal Water Testing
From 2nd June onwards, you can no longer add new postal water tests using the current Water Test App. To continue adding new samples, please download the new Fernox App via the links below.
Your existing user data up until the end of April 2025 will be imported into the new Fernox App and will be ready when you first log in with the same email address used in the old water test app.
Data from 1st May to 1st June will be transferred by 6th June. We will send you an email confirmation once this migration is complete. To ensure the transition of your data is seamless, please register with the same email address you are currently using in the old Water Test App.
Questions / Support
For any questions or if you need assistance during this transition, you can visit our new support page, check out our Guides & Instructions to help your transition to the new Fernox App or contact you local Fernox sales representative. For any urgent questions, please use the live chat, available Monday – Friday, 9am – 5pm (UK, GMT+1).
We appreciate your understanding and support as we make these improvements to provide you with a better, more efficient water testing experience.
Thank you for your continued trust in Fernox.
