Release Notes

On Monday, 26th May, we transitioned all users from the old Fernox Water Test Apps to our brand-new Fernox App for all on-site water testing, which went smoothly without any incidents.

We are now ready to transition all processes for postal water testing to the new Fernox App, along with all previously submitted postal water testing data.

Key Changes Effective on June 2nd

Postal Water Testing
From 2nd June onwards, you can no longer add new postal water tests using the current Water Test App. To continue adding new samples, please download the new Fernox App via the links below.

Data Migration

Your existing user data up until the end of April 2025 will be imported into the new Fernox App and will be ready when you first log in with the same email address used in the old water test app.

Data from 1st May to 1st June will be transferred by 6th June. We will send you an email confirmation once this migration is complete. To ensure the transition of your data is seamless, please register with the same email address you are currently using in the old Water Test App.

Questions / Support
For any questions or if you need assistance during this transition, you can visit our new support page, check out our Guides & Instructions to help your transition to the new Fernox App or contact you local Fernox sales representative. For any urgent questions, please use the live chat, available Monday – Friday, 9am – 5pm (UK, GMT+1).

We appreciate your understanding and support as we make these improvements to provide you with a better, more efficient water testing experience.

Thank you for your continued trust in Fernox.

Getting Started with the New Fernox App

1. Download the App: Access and download the app directly from your app store.
2. Register: Sign up as a new user utilizing your current ‘Water Test App’ email for smooth data migration.
3. Begin Testing: Effortlessly start submitting on-site tests using the new platform.

As we transition from our old apps to the new Fernox App, you’ll experience several key changes that aim to enhance your water testing capabilities.

On-Site Water Testing

• Transition Date: Starting May 26th, new on-site water tests can no longer be initiated using the current app. All future on-site testing, including the Instant System Test and Express Inhibitor Test, should be conducted using the new Fernox App.
• Action Required: Download the new Fernox App from your app store through the links provided below.

Data Migration

• Initial Migration: User data up until May 19th, 2025, will be migrated to the new Fernox App, accessible upon your first login.
• Additional Data Transfer: Data collected between May 19th and May 26th will be migrated by May 30th. Users will receive email confirmation once this process is complete.
• Important: Register on the new Fernox App using the same email address as your current Water Test App account for seamless data transition.

Postal Water Tests

• Current Usage: Continue using the existing app for postal water tests.
• Future Integration: We are working on adding postal test capabilities to the new Fernox App. Updates will follow soon regarding this development.

Getting Started with the New Fernox App

1. Download the App: Access and download the app directly from your app store.
2. Register: Sign up as a new user utilizing your current ‘Water Test App’ email for smooth data migration.
3. Begin Testing: Effortlessly start submitting on-site tests using the new platform.

Need Help?

For any inquiries or assistance during this transition, please reach out:

• Contact: Your local Fernox sales representative
• Email: digital@fernox.com
• Explore: Check out our Guides & Instructions to help your transition to the new Fernox App.