Home / App / Guides & Instructions / Connectivity Troubleshooting
This guide provides steps to diagnose and resolve connectivity issues when using Fernox app and platform.
Connectivity problems may be caused by network restrictions, device settings, or temporary application errors. Following the steps below will help determine the cause and restore access.
Restart Your Device
Power off your phone or tablet, wait 30 seconds, then turn it back on.
Switch Between Networks
Try both Wi-Fi and mobile data.
If the app works on mobile data but not Wi-Fi, your network or company firewall may be blocking it.
If it works on Wi-Fi but not mobile data, check your mobile carrier’s connection.
Test on a Private Network
Connect to a home Wi-Fi or personal hotspot.
If it works outside your company network, contact your IT team about firewall settings.
Close and Reopen the App
Fully close the app (force stop or swipe away) and reopen it.
Clear the App Cache (Android only)
Go to Settings → Apps → [Fernox App] → Storage → Clear Cache.
On iOS, simply closing and reopening refreshes the cache.
Update the App
Go to the App Store or Google Play Store and install any available updates.
Reinstall the App
Uninstall and reinstall from the official store.
Check VPN/Security Apps
Temporarily disable VPN or security apps to see if they cause issues.
Restart Your Device
Restart your computer or tablet before retrying.
Test Internet Connection
Switch between Wi-Fi and mobile hotspot.
If it works outside the company network, the firewall may be blocking it.
Try a Different Browser
Use Chrome, Edge, Firefox, or Safari to see if the problem is browser-specific.
Clear Browser Cache and Cookies
In your browser settings, clear cached files and cookies, then reload the site.
Disable Browser Extensions
Turn off ad blockers, script blockers, or VPN extensions temporarily to test.
Check Private/Incognito Mode
Open https://fernox.app in an incognito/private browsing window.
Update Your Browser
Make sure your browser is fully up to date.
Need guidance on general app usage or features? Contact your local sales rep for quick, region-specific guidance.
Need more technical help? Email digital@fernox.com. We’ll assist with troubleshooting, account management, and advanced features.
Looking for a quick response? Use our live chat. It’s perfect for getting immediate help, clarifying small issues, or asking follow-up questions. Our support specialists are just a message away and ready to help during normal business hours.
We’re available Monday to Friday, 9am to 5pm.
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