User Roles and Permissions

User Roles and Permissions

Understanding user roles helps ensure the right level of access across the Fernox platform.

There are three types of users: UserManager, and Organisation Manager. Each role has different permissions related to submitting samples and viewing results.

All users — whether new or existing, using the Fernox App, the web portal, or migrating from our older Water Test Apps — must self-register.

Use the links below to access step-by-step guides on how to apply for Manager role or how to Invite a Manager to view your samples

Differences between user roles

Feature User Manager Organisational Manager
Default role upon registration ✓
Can invite Managers to view samples ✓
Available for generic email domain(e.g., Gmail, Outlook) ✓ ✓
Can Submit Water Samples ✓ ✓ ✓
Can Access Own Samples ✓ ✓ ✓
Can Access Samples When Invited By Users ✓ ✓
Default Access all Organisation Samples Matching Email Domain ✓

Can't find an answer to your question?

We are continuously adding more guides and FAQ’s to help you set up on the Fernox App, however if you are unable to find an answer to your question, it’s time to reach out.

Contact Support for assistance, and we’ll help resolve the issue promptly.

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