This section provides a step-by-step guide on how to reset your password if you can’t remember it. Follow the instructions below to regain access to your account quickly and securely.
Home / App / Guides & Instructions /
This section provides a step-by-step guide on how to reset your password if you can’t remember it. Follow the instructions below to regain access to your account quickly and securely.
Open the Fernox App and click Forgot Password below the login fields.
After clicking “Next”, a pop-up message will appear asking you to check your email for a One-Time Password (OTP). This is a numerical code that will be used to secure your account.
Set your New Password in the first field
And you’re done!
Discover our new Fernox App
Visit this comparison page to find the most appropriate test for you.
Explore country-specific availability of Fernox water tests.
Find authorized retailers and stockists in your area.
We are continuously adding more guides and FAQ’s to help you set up on the Fernox App, however if you are unable to find an answer to your question, it’s time to reach out.
Contact Support for assistance, and we’ll help resolve the issue promptly.