The Fernox App and matching web portal will undergo regular changes over the coming months and years, including new version releases, new feature releases, new country launches, enhancements, security updates, policy changes, and bug fixes.
This release notes page will be kept up to date with all the changes rolled out for public use.
Over the past month, we’ve been working hard to improve your Fernox experience. Here’s what’s new:
Offline submission issue resolved – you can now submit tests offline without interruptions.
Report language change now available for postal samples.
Minor UI enhancements for a smoother experience.
Manager enhancements – Managers and Organisational Managers can now manage user email notifications and control whether sample report notifications are sent.
Report language change for postal samples (WQT, DWT, CFT, and CQT) directly in the portal – view or download in any language.
Minor UI improvements.
New “Servicing” option added to the Reason for Sampling dropdown.
Questions / Support
For any questions or if you need assistance during this transition, you can visit our new support page, check out our Guides & Instructions to help your transition to the new Fernox App or contact you local Fernox sales representative. For any urgent questions, please use the live chat, available Monday – Friday, 9am – 5pm (UK, GMT+1).
We appreciate your understanding and support as we make these improvements to provide you with a better, more efficient water testing experience.
Thank you for your continued trust in Fernox.
All postal water testing data has now been successfully moved over to the new Fernox App, completing the data migration process. We are now continuing the Fernox App rollout plan with some changes to the older systems.
The new Fernox App and associated web portal (fernox.app) have been successfully live for a month, and on Monday 7th July, we are closing down the various Water Test Apps which have been previously used for the past 6+ years.
This means that the old web portal will no longer be accessible, and the Water Test App on iOS and Android which you might still have installed on your devices will also cease to operate, and can be deleted. We are unable to remove the application from your device remotely.
Migrated Water Testing Data
All water testing submissions for the last 5 years (as per privacy policy) from the old Water Test Apps have already been moved across to the new Fernox App.
Water testing data on the new Fernox App is now stored for a 10 year period, mainly to meet customer feedback requests, but also to comply with new heat appliance manufacturer warranty terms, which are frequently 10 years.
Sharing Data With Managers
As part of your role, you might be required to share your water test submissions with other users, which we refer to as ‘Managers’, giving them additional permissions to view data either from everyone within their organisation, or to specific users whom they are invited to see. You can see more information by clicking here.
Download the Fernox App
If you are looking to download the new Fernox App, please click the relevant link below.
Questions / Support
For any questions or if you need assistance during this transition, you can visit our new support page, check out our Guides & Instructions to help your transition to the new Fernox App or contact you local Fernox sales representative. For any urgent questions, please use the live chat, available Monday – Friday, 9am – 5pm (UK, GMT+1).
We appreciate your understanding and support as we make these improvements to provide you with a better, more efficient water testing experience.
Thank you for your continued trust in Fernox.
On Monday, 26th May, we transitioned all users from the old Fernox Water Test Apps to our brand-new Fernox App for all on-site water testing, which went smoothly without any incidents.
We are now ready to transition all processes for postal water testing to the new Fernox App, along with all previously submitted postal water testing data.
Postal Water Testing
From 2nd June onwards, you can no longer add new postal water tests using the current Water Test App. To continue adding new samples, please download the new Fernox App via the links below.
Your existing user data up until the end of April 2025 will be imported into the new Fernox App and will be ready when you first log in with the same email address used in the old water test app.
Data from 1st May to 1st June will be transferred by 6th June. We will send you an email confirmation once this migration is complete. To ensure the transition of your data is seamless, please register with the same email address you are currently using in the old Water Test App.
Questions / Support
For any questions or if you need assistance during this transition, you can visit our new support page, check out our Guides & Instructions to help your transition to the new Fernox App or contact you local Fernox sales representative. For any urgent questions, please use the live chat, available Monday – Friday, 9am – 5pm (UK, GMT+1).
We appreciate your understanding and support as we make these improvements to provide you with a better, more efficient water testing experience.
Thank you for your continued trust in Fernox.
As we transition from our old apps to the new Fernox App, you’ll experience several key changes that aim to enhance your water testing capabilities.
For any inquiries or assistance during this transition, please reach out:
We are happy to launch the New Fernox App, now available to download on iOS and Google Play in the UK and Ireland.
This initial version allows quick and easy submission of the range of on-site tests, with the features for postal testing coming at a later date.
Some key updates from the current Water Test Apps on the New Fernox App:
Download the mobile application – Click Here
Access the web portal – https://fernox.app/
